I was a walk in appointment but they fitted me in at short notice, even working around my hair appointment. Examination was thorough and everything was explained step by step to put me at ease. No pressure to sell me expensive products, but I was given advice on what to look for for my prescription, face shape and style. Store was clean and bright. Staff (husband &wife) were friendly, easy to chat to and put me at ease. My only critique would be clearer prices on display would be good.